Student Info

You may find an answer to your query here below.

Covid-19 Cancellation Policy

Coronavirus has been affecting our organization since March 2020, it continues to impact our lives and is currently dominating our international agenda once again.
A huge amount of work is on-going, and we continue to look at avenues that may provide students, athletes and clubs with the programmes that they love.
In the meantime, we will continue to innovate and develop educational opportunities that can help students and athletes developing skills beyond the traditional forms of training and other possible future scenarios.

Our highest priority is the health, safety and well-being of everyone. All students motivated, ready and willing to travel must know how COVID-19 may impact their journeys.

We now have a new flexible cancellation and refund policy allowing you to book with confidence. Please read the updates below and feel free to contact us if you have any further queries.

COVID-19 CANCELLATION POLICY: SHORT SUMMER LANGUAGE COURSES 2021

For all bookings confirmed for language courses taking place between May 2021 and the end of August 2021 and which are subsequently cancelled due to Covid-19 (eg: travel restrictions in the country of origin/ country of entry or the school closes due to a Government order) the following cancellation terms will apply:
  • Free postponement for a period of minimum 12 months from the course start date. Alternatively, monies can be transferred allowing you to rebook any other IELS Course for a minimum of 12 month period for anyone in the family: https://www.ielss.com/iels-world/course
OR
  • Activation of our Transitional Virtual Learning Experience plan ( T-VLE), which will be tailored to the situation and the student’s personal profile. Please consider that this offer is subject to the following conditions:
    • Availability
    • Any special terms and conditions agreed in writing between Leadership ACT and the students or their parents/legal guardians
OR ( if feasible and when possible )
  • Refund of fees
    • Host family Accommodation: In cases where the booking is confirmed and the host family placement has been finalised, please note the only sum retained will be a nominal fee of €75 as a contribution towards the work carried out on the booking to date. Please contact us at admin@www.ielss.com for further details.
    • College or Residential Accommodation: In cases where the booking is confirmed, please note the sum retained will be the entire deposit as a contribution towards the deposit paid to suppliers. At this stage the Free postponement and  T-VLE solutions, here above, will automatically kick in. Please contact us at admin@www.ielss.com for further details
Please note that all cancellations must be received at least 7 days prior to departure.

Please consider the following points:

  • SOME OF OUR PARTNER LANGUAGE SCHOOLS ABROAD HAVE THEIR OWN CANCELLATION TERMS WHICH IELS WILL BE OBLIGED TO PASS ON TO OUR CLIENTS BEFORE BOOKING. PLEASE CONSULT THE FAQ SECTION OF THE PARTICULAR SUMMER COURSE THAT YOU ARE INTERESTED IN FOR DETAILS OF THE SPECIFIC CANCELLATION TERMS. WHERE THERE ARE NO SPECIFIC CANCELLATIONS TERMS OUR OWN ONES AS SET OUT ABOVE WILL APPLY.
  • Please consider that all fees paid might contribute towards one of our Transitional Virtual Learning Experience plans (T-VLE). Please feel free to contact us if you have any further queries on how this scheme could work for you.

In-Person 2021 Courses

Our advice for international students travelling from overseas is to consider whether they, in fact, need to travel to a designated destination at this time. 

All students motivated, ready and willing to travel must know how COVID-19 may impact their journeys.

For all students motivated, willing and ready to travel we have updated our terms and conditions due to Coronavirus (COVID-19).

In-Person 2021 Courses

MAKE UNLIMITED CHANGES - up to 30 days before travelling
You can make unlimited alterations to your booking up to 30 days before travelling, for any reason. Change course, change date, even change to 2022, and there are no costs for the changes at all. Please note; changing to another course is subject to availability.
CHANGE TO VLE OR BLENDED COURSES - up to 30 days before travelling

Please note; changing to a VLE or a Blended Course is subject to availability.

CANCEL (FOR ANY REASON) - up to 30 days before travelling

If you want to cancel your course for any reason, you can let us know 30 days before your course starts. Pick either a refund of all monies paid (Less 75,00 Euros admin fee + card or bank charges) or have 100% of what you’ve paid us transferred to a future booking for 2021 or 2022.

TRANSFER TO FUTURE COURSES - up to 30 days before travelling
When transferring to the future, you can pick any course that starts in 2021 or 2022. It does not have to be the same course as you originally booked. You do not have to pick the date and tour straight away. Please note the course price, dates, offers, and itinerary may be different from the course that you had originally booked, and is subject to availability.

COVID-19 CANCELLATION POLICY: COURSES 2021-2022 (TRANSITION YEAR SCHOOL ABROAD/HIGH SCHOOL ABROAD, etc.).

For all bookings confirmed for language courses taking place after the 31st August 2021 and For all applications received during 2021 and 2022 which are cancelled due to Covid-19 (eg: travel restrictions in the country of origin/country of entry, or the school closes due to a Government order), the following cancellation terms will apply:
  • Free postponement for a period of minimum 12 months from the course start date. Alternatively, monies can be transferred allowing you to rebook any other IELS Course for a minimum of 12 month period for anyone in the family: https://www.ielss.com/iels-world/course
OR
  • Activation of our Transitional Virtual Learning Experience plan ( T-VLE), which will be tailored to the situation and the student’s personal profile. Please consider that this offer is subject to the following conditions:
    • Availability
    • Feasibility
    • Any special terms and conditions agreed in writing between Leadership ACT and the students or their parents/legal guardians
OR ( if feasible and when possible )
  • Refund of fees
    • Host family Accommodation: In cases where the booking is confirmed and the host family placement has been finalised, please note the only sum retained will be a nominal fee of €75 as a contribution towards the work carried out on the booking to date. Please contact us at admin@www.ielss.com for further details.
    • College or Residential Accommodation: In cases where the booking is confirmed, please note the sum retained will be the entire deposit as a contribution towards the deposit paid to suppliers. At this stage the Free postponement and  T-VLE solutions, here above, will automatically kick in. Please contact us at admin@www.ielss.com for further details
Please note that all cancellations must be received at least 7 days prior to departure.

Please consider the following points:

  • SOME OF OUR PARTNER LANGUAGE SCHOOLS ABROAD HAVE THEIR OWN CANCELLATION TERMS WHICH IELS WILL BE OBLIGED TO PASS ON TO OUR CLIENTS BEFORE BOOKING. PLEASE CONSULT THE FAQ SECTION OF THE PARTICULAR SUMMER COURSE THAT YOU ARE INTERESTED IN FOR DETAILS OF THE SPECIFIC CANCELLATION TERMS. WHERE THERE ARE NO SPECIFIC CANCELLATIONS TERMS OUR OWN ONES AS SET OUT ABOVE WILL APPLY.
  • Please consider that all fees paid might contribute towards one of our Transitional Virtual Learning Experience plans (T-VLE). Please feel free to contact us if you have any further queries on how this scheme could work for you.

In-Person 2021 - 2022 Courses

Our advice for international students travelling from overseas is to consider whether they, in fact, need to travel to a designated destination at this time.

All students motivated, ready and willing to travel must know how COVID-19 may impact their journeys.

For all students motivated, willing and ready to travel we have updated our terms and conditions due to Coronavirus (COVID-19).

In-Person 2021 - 2022 Courses

MAKE UNLIMITED CHANGES - up to 75 days before travelling

You can make unlimited alterations to your booking up to 75 days before your course starts, for any reason. Change course, change the date, change participants, even change to 2023, and there are no costs for the changes at all. Please note; changing to another course is subject to availability and the deposit is non-refundable but can put a deposit on hold for the following season.

CHANGE TO VLE OR BLENDED COURSES - up to 30 days before travelling

Please note; changing to a VLE or a Blended Course is subject to availability.

COVID-19 COVER up to 30 days before travelling
Should COVID-19 be an issue in 2022 then there’s extra flexibility in any of these situations: Your airline cancels or changes your flight dates due to COVID-19, or your Govt or the destination country Govt recommends against travelling due to COVID-19. If either of these situations should occur, you can transfer the full amount paid to a future course with it or get a refund of all monies paid (Less 75,00 Euros/GBP admin fee + card or bank charges).
TRANSFER TO A FUTURE COURSES - up to 60 days before travelling

When transferring to the future, you can pick any course that starts in 2022 or 2023. It does not have to be the same course as you originally booked. You do not have to pick the date and course straight away. Please note that the course price, dates, offers, and itinerary may be different from the course that you had originally booked, and is subject to availability.

While every effort has been made to ensure the accuracy and quality of information contained in this web page, Leadership ACT, its employees, agents or partners cannot take responsibility for the subsequent use of this information, nor for any errors or omissions that it may contain.

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