Refund policy

General Information

Last updated May 2020

Your purchase of a product or service or ticket to an event may or may not provide for any refund. Each specific product, service, event or course will specify its own refund policy.
When you purchase of a product or service or ticket to an event from our website, you agree to our Privacy Policy, Terms of Use and Refund Policy.
By accessing or using the services, products or tickets to an event advertised on this website you agree to be bound by the refund policy below.
Please read our refund policy carefully.
Refund Policy
The Leadership ACT refund policy is designed to ensure you are comfortable with the decision that you have made when working with our company.
To request a refund, please email: admin@www.ielss.com
All refunds will be based upon the following cancellation and refund policy.
Note : All the refunds will be processed within 180 working days after refund request is approved by Leadership ACT.
Cancellation and Refund Policy: Online Course or Training on line and Experiential Learning on line.

All webinars, online courses or training or resources are sold on a no refund and no return basis.

Cancellation and Refund Policy: Classroom Course or Training and Experiential Learning.
All cancellations and terminations must be made in writing via email at admin@www.ielss.com.
Cancellation requests will be responded to within 10 working days. If a refund is approved, it will be transferred within 180 working days of the cancellation refund being approved.
Cancellation Policy is as follows:
  • Bookings may be cancelled up to 3 weeks prior to commencement of course with a 75 Euros administration penalty plus deposit. Where accommodation has been booked an additional 95 Euros penalty applies.
  • Cancellations received within 20 to 28 days of the arrival date will receive a refund of 75% of the fees paid.
  • Cancellations received within 15 to 19 days of the arrival date will receive a refund of 50% of the fees paid.
  • Cancellations received within 14 days of the arrival date will receive a refund of 25% of the fees paid.
  • There is NO refund for any cancellation once the course has commenced. This includes late arrival, early departure, or days missed during the course.
  • At least 72 hours is required to cancel an individual lesson without cost. Lessons cancelled with less than 72 hours’ notice will be charged at the full price of the lesson.
  • A fee of 250 Euros applies to cancellations due to visa refusal (visa refusal documentation required for refunds). Course fees are refunded minus this cancellation fee.
  • All accommodation cancellations after arrival are non-refundable. The same applies if you have to shorten your stay – payment is non-refundable. No shows, failure to arrive or postponement incurs charges in full from the booking date.
  • All deposits are non-refundable.
  • All refunds are subject to a 75 Euros service fee.
Cancellation and Refund Policy: Classroom Course or Training and Experiential Learning when Leadership ACT acts as accelerator for other projects.
  • Cancellation must be made in writing to the Leadership ACT office. The day that notification is received in writing by the Leadership ACT office is the official cancellation day (“Cancellation date”) and the cancellation provisions laid out below will apply.
  • All cancellations incur a loss of deposit. In addition, the following charges apply and are payable to Leadership ACT by the student.
  • Cancellation up to working 84 days before the start of the course: loss of deposit only.
  • Cancellation between 83 and up to 56 working days before the start of the course: Deposit + 10% of the remaining cost of the course and accommodation.
  • Cancellation between 55 and 31 working days before the start of the course: Deposit + 25% of the remaining cost of the course and accommodation.
  • Cancellation between 30 and 15 working days before the start of the course: Deposit + 30% of the remaining cost of the course and accommodation.
  • Cancellation between 14 and 7 working days before the start of the course: Deposit + 50%
  • Cancellation between 6 and 1 working days before the start of the course: 100% of the remaining balance of the course and accommodation.
  • No refund shall be given after the day of departure or start of the course.

Course Withdrawals

All withdrawals need to be made in writing via email to admin@www.ielss.com. If the student wishes to withdraw from their course after arrival at the school, they must inform the Managing Director or Academic Manager explaining their circumstances.
Cancellation and Refund Policy: Coaching & Consulting
All online coaching and consulting sessions are sold on a no refund and no return basis.
Cancellation and Refund Policy: Services
All our services are sold on a no refund and no return basis. Please contact for more information at info@www.ielss.com
Cancellation and Refund Policy: Professionals
All our services are sold on a no refund and no return basis. Please contact for more information at info@www.ielss.com
Cancellation and Refund Policy: Innovations
All innovations operations are sold on a no refund and no return basis. Please contact for more information at info@www.ielss.com
Management of refunds
All refunds are administered by Mr Marcon ( admin@www.ielss.com, phone +353873902352)